Technology vendors don't understand the trades. We do. LMS helps professional home services companies find the right technology, fix what's broken, and stop overpaying — because we've spent 17 years inside shops just like yours.
Trusted by the providers that power the trades
You've got a phone system that was supposed to handle multi-location routing but can't talk to ServiceTitan. A call center with workflows nobody finished setting up. Licensing you're overpaying for because the vendor who sold it disappeared after the contract was signed. Sound familiar?
Vendors sell you technology without understanding how your business actually works.
Every new location or acquisition turns into a technology fire drill.
You're overpaying, over-licensed, and under-supported.
An advisor who's been inside hundreds of trades companies and knows the difference.
A real technology plan that scales — from three locations to thirty.
Someone available 24/7/365 — because technology issues don't wait for business hours.
We don't overcomplicate this. When in doubt, we simplify — because the simplest design tends to be the best one, not the most expensive one.
Schedule a callWe start with your business — not a product pitch. What's your current stack? Where does it hurt? What's costing you money you don't know about? We understand the operation before we touch the technology.
We build a solution around your trade, your locations, and how your business actually runs — not how a vendor thinks it should. HVAC is not plumbing. Plumbing is not roofing. The design should reflect that.
It's your solution — you own it. But we stay in the ring with you. Implementation, vendor management, troubleshooting, optimization. When something breaks or a contract comes up for renewal, we're already in your corner.
We don't just find you technology — we make sure it's the right tool for your specific business, and that someone inside your company can master it. Here's where we go deep.
Contact center, phone systems, call routing, AI voice agents — everything between your customer picking up the phone and your team booking the job. We design communications that work together, not in silos.
Learn moreInternet, SD-WAN, managed IT, mobility, cybersecurity — the stuff that keeps the lights on from HQ to the truck. Infrastructure that scales with your operation and doesn't fall apart when one branch has a bad day.
Learn moreTechnology assessments, RFP/RFI processes, vendor benchmarking, implementation oversight, and change management. We don't just find the right solution — we manage the whole lifecycle so nothing falls through the cracks.
Learn moreDaniel and his team took the time to understand our business before recommending a single solution. They didn't just hand us a proposal — they rode along with our techs, sat in on dispatch calls, and figured out where things were actually breaking down. The result was technology that worked for us from day one, not a system we had to fight to make fit.
No good tech quotes a job sight-unseen — they run the diagnostic first. Our call works the same way: it's a paid diagnostic, real work, and you'll walk away knowing exactly what's going on in your business. Or would you rather keep guessing?
Schedule a callYour call center isn't a help desk. Your technicians aren't desk workers. Your peak season doesn't care about your vendor's implementation timeline. We specialize in the trades because the technology problems are different here — and most advisors don't know that.
The trades move faster than most people outside of them realize. That kind of speed requires an advisor who lives in it, not one who dabbles.
"We just deployed a new call center platform across multiple states and our ServiceTitan integration is completely broken."
We see this more than you'd think. Someone sold an advanced solution, halfway deployed it, and walked away. We come in, clean it up, and put a simpler, better design in place.
"Every time we acquire a company, the technology is a disaster."
Acquisitions are where we do some of our best work. Every company comes with its own tech stack, its own vendors, its own mess. We untangle the knots and build one strategy that works across the whole platform.
"I'm pretty sure we're overpaying for half the technology we have."
You probably are. A lot of trades companies don't realize their invoicing has variable costs tied to revenue — so in your highest months, you're spending the most on services that should be fixed. We find that and fix it.
PE-backed home services platforms rolling up regional brands. Multi-location, multi-trade companies scaling fast that need their technology to keep up — where every new location can't be another fire drill.
We don't sell products. We design solutions — built around your specific trade, your specific locations, and how your business actually operates. Not how a vendor thinks it should.
The average new lead costs a trades company around $200 by the time it reaches your phones — whether through Google, a referral, or a repeat customer. That's $200 before anyone says hello. If your call center doesn't execute on that moment, the money's already gone. Contact center design is where LMS started, and where we've spent the most time inside the most shops. When it's been over 80 degrees through the night and AC systems start failing, your phones explode. We design solutions that handle those surges, route across locations, and make sure your data actually lands in ServiceTitan.
And there's nothing wrong with that. UCaaS — Unified Communications — is your business phone system, for the people who aren't in your call center but still make and receive calls every day: office managers, dispatchers, branch leads, back-office staff. CCaaS is the contact-center platform — a different tool for a different job. The problem we see is that most trades companies have one or the other, but nobody's thought through how they work together. Making sure your UCaaS design is coordinated with your call center and customer-experience strategy isn't optional — it's how the whole thing holds together.
Most trades companies signed an MSP contract years ago and haven't revisited it since. The scope creeps, the licensing stacks up, and nobody's checking whether the SLAs you're paying for are the SLAs you're actually getting. We run a structured RFP/RFI process that benchmarks your current managed IT and Microsoft licensing spend against the broader market. One recent engagement uncovered a 30% year-over-year reduction in combined help-desk and licensing costs — not by cutting corners, but by finding a provider who delivered better execution at a lower price.
Think of it like a whole-home water filtration system. You wouldn't install one just at the kitchen sink — you'd make sure clean water reaches every faucet. Internet works the same way. We design SD-WAN and connectivity with built-in redundancy so the best-quality connection reaches every location, employee, and device — from the office to the field. And it doesn't stop at the building: your technicians need reliable connectivity too, for ServiceTitan, for GPS, for real-time job updates. We think about last-mile connectivity end to end — from the carrier to the building to the truck.
If you have 100 technicians in the field, what's your strategy for their devices, their email licensing, their onboarding and offboarding? That licensing strategy is married to your device management, which is married to your new-hire process. Little things like this add up fast — and most companies haven't thought about them holistically. We have. Your HR team shouldn't need a flowchart to onboard a technician, and your CFO shouldn't find out about 40 ghost licenses at renewal time.
Everybody and their cousin has an AI tool today. That doesn't mean it's the right AI tool for your specific trades business. You wouldn't hire a new CSR and never train them again after day one — AI has to be coached, trained, and monitored for a deployment to work the way it should. We help you find the right tool, deploy it correctly, and make sure someone inside your company knows how to get the most out of it.
If your systems can't see each other and someone's still writing things on paper instead of putting them in the system, your AI deployment won't go well. AI can only be as smart as what it can see. We help you answer that before you spend a dollar on automation.
"You wouldn't hire a new CSR and never train them again after day one. AI is the same way."
Call a live demo agent — purpose-built for home services. It handles scheduling, dispatching questions, and customer intake. This is what a properly configured AI agent sounds like for the trades.
(678) 389-4937Sometimes you don't need new technology — you just need someone to look at what you've got. A lot of trades companies are overspending because costs crept up, licensing inflated, and nobody went back to check. We audit your entire tech stack and show you the real picture. But the assessment is just the starting line. Once we know what you have and where the gaps are, we manage the full lifecycle — from a formal RFP/RFI process that gets you real competitive options, to project-managing the implementation, to making sure your team actually adopts the change. That's the difference between a vendor and an advisor.
We have referral relationships with hundreds of software and service providers. That means you get real market choice — not just whatever two options a salesperson had in their bag. Our recommendations are always based on what's right for you.
We design and source across every category a trades operation touches. You see the shortlist that fits your business — we handle the 160+ providers and 450+ solution variants behind it.
Each block is a domain we design within — sized by the breadth of options we evaluate. We start with your business and narrow it to the two or three that actually fit.
A sample of the network. We shortlist the two or three that fit your business — never the one that pays the most.
Tap any block to drill in. Categories reflect the LMS Technology Solution Map; variant counts are approximate and evolve as the provider network grows.
That's the assessment. We map what you have against what you need and tell you where the money and the risk actually are.
Talk to an advisorForward your invoices. The portal reads the line items, benchmarks your spend against home services operators your size, and tracks every dollar you claw back. The advisory work, made visible between our calls.
Illustrative benchmark view. Your portal reflects your own invoices and peer set.
Email any vendor bill — PDF, scan, or native — to a dedicated address. The portal parses line items and files them against the right vendor.
Each category gets a percentile rank against operators in your revenue band and trade, down to the line items vendors prefer not to itemize.
Swap a vendor, renegotiate, or kill a line item and the portal records the delta as a running total you can take to the board.
Your spend ranked against peer operations in your revenue band and trade. Drill from category to individual line items.
Where two or three contracts could collapse into one, with the math on what consolidation saves once switching cost is in.
Every renegotiation, swap, and killed line item rolls into a running total that's defensible at the invoice level.
The portal turns a pile of invoices into a number you can act on. We'll set it up with your real bills on the first call.
If you run a plumbing company, you're an expert in plumbing — not in comparing SD-WAN providers or evaluating contact center platforms. That's where we come in.
Technology vendors know you're not a tech expert. They show up with presentations full of acronyms, overpromise on timelines, and disappear after the contract is signed. By the time you realize the solution doesn't fit, you're locked in and they've moved on to the next sale.
Daniel Majure started Last Mile Strategies because he kept seeing that same pattern inside the trades. He'd spent 17 years working with professional home services companies — starting with an IT company he and a friend accidentally built out of college, one of whose first customers was a three-location trades company. Over the years, he's been inside hundreds of trades shops across the country, from small family operations to PE-backed platforms scaling across multiple states.
"I love the people of the trades. They're genuine in a way you don't see in a lot of other industries. But that also means they get taken advantage of by vendors who don't understand their business. I built Last Mile Strategies to stand in that gap — to represent the customer, not the vendor."
Think about what a trades company does every day. An HVAC tech walks into a stranger's home and does incredibly complicated mechanical work in a three-hour window — and remembers to take their shoes off at the front door. All trades companies want is to be taken care of with the same respect they bring to their own customers. That's the standard we hold ourselves to at Last Mile.
Over 17 years, Daniel has helped trades companies at every stage — from three-employee brands figuring out their first real phone system to PE-backed platforms scaling across dozens of states with thousands of employees. He's managed full technology stacks through rapid growth, led large-scale contact center deployments, and helped companies standardize their technology after rolling up regional brands.
That range of experience is why LMS exists. The problems that come with fast growth — fragmented tech stacks, broken integrations, legacy systems nobody wants to touch — are problems we've already solved, at scale, in the trades. We've seen what works and what doesn't, and we bring that perspective to every engagement.
You wouldn't swap a compressor on a hunch, and we won't reshape your tech stack on one either. Book the diagnostic: we come having done the homework, and you leave knowing what's actually going on.
Schedule a callTell us a little about what's going on and we'll schedule a straight conversation about what's possible. The first call is a paid diagnostic — real work, real answers, whether or not we end up working together.
Every inquiry gets a real response — no runaround, no ticket queue. Reach out however works best for you.
We're always evaluating new technology for our preferred stack. If you offer solutions for the trades — UCaaS, CCaaS, SD-WAN, cybersecurity, or anything else — we'd like to hear from you.
Submit a supplier inquiryNot a sales pitch — tell us what you solve and who you serve.